Comments on: Stories Of An Ex Coffee Barista http://www.talkaboutcoffee.com/stories_of_an_ex_coffee_barista.html Talk About Coffee is a must visit site for all the coffee lovers out there :)) Mon, 06 Sep 2010 16:04:46 +0000 http://wordpress.org/?v=abc hourly 1 By: Hoku http://www.talkaboutcoffee.com/stories_of_an_ex_coffee_barista.html/comment-page-1#comment-3349 Hoku Tue, 08 Sep 2009 21:57:57 +0000 http://www.talkaboutcoffee.com/?page_id=58#comment-3349 I completely understand!! I've got a similar story to the cappuccino. it's called the Chevron lady. My coworker (Karen) was on reg and Iwas on bar. I'm listening to order and make a cap. I called the lady by name and her drink. she gets her drink and says, 'this is not a cappuccino. its a latte', and I looked over at the ticket and the drink and explained to her that the cap has more foam and latte has more milk in it and if she wants one, I'll gladly make it for her. She was completely upset. She walked away and was complaining by the condiment bar (which is less than 3 feet away from me). So she comes back and wants me to dump out the cap (which was beautiful foam!) and put coffee in it. So, I want to make I got it right, repeated back to her, dump the cap, put coffee in it and she was livid. She told me, that I should be re-trained.. and blah blah blah. of course her husband is explaining that I could re-make the drink and trying to calm her down (BTW, its Christmas season too at this point). she walks away complaining and I hear her say, 'its not like Chevron, theirs is better.' Go Figure! I completely understand!! I’ve got a similar story to the cappuccino. it’s called the Chevron lady.

My coworker (Karen) was on reg and Iwas on bar. I’m listening to order and make a cap.

I called the lady by name and her drink. she gets her drink and says, ‘this is not a cappuccino. its a latte’, and I looked over at the ticket and the drink and explained to her that the cap has more foam and latte has more milk in it and if she wants one, I’ll gladly make it for her.

She was completely upset. She walked away and was complaining by the condiment bar (which is less than 3 feet away from me). So she comes back and wants me to dump out the cap (which was beautiful foam!) and put coffee in it.

So, I want to make I got it right, repeated back to her, dump the cap, put coffee in it and she was livid. She told me, that I should be re-trained.. and blah blah blah. of course her husband is explaining that I could re-make the drink and trying to calm her down (BTW, its Christmas season too at this point). she walks away complaining and I hear her say, ‘its not like Chevron, theirs is better.’

Go Figure!

]]> By: Jessie http://www.talkaboutcoffee.com/stories_of_an_ex_coffee_barista.html/comment-page-1#comment-2996 Jessie Thu, 11 Jun 2009 00:36:45 +0000 http://www.talkaboutcoffee.com/?page_id=58#comment-2996 Actually that customer is right about the "wet" cappuccino in west coast. A "wet" cappuccino should have less foam than a cappuccino but more foam than a latte. The more popular version is a "dry" cappuccino which means mostly foam without milk. Actually that customer is right about the “wet” cappuccino in west coast. A “wet” cappuccino should have less foam than a cappuccino but more foam than a latte. The more popular version is a “dry” cappuccino which means mostly foam without milk.

]]> By: Tim http://www.talkaboutcoffee.com/stories_of_an_ex_coffee_barista.html/comment-page-1#comment-2877 Tim Mon, 04 May 2009 22:33:49 +0000 http://www.talkaboutcoffee.com/?page_id=58#comment-2877 I have had drive thru's for 8 years and we do coffee in 2 call centers and I have many stories that sound similar. One time a lady ordered the famous 'French Vanilla Capp' and when asked how much foam, she replied 'none'. So we made her a FV LATTE and she came back mad as a hornet that her FV Capp didn't have CHOCOLATE in it"?? She began to argue with the barista that whenever she gets this that there is always choc in it! So, I just took her cup put a squirt of choc in it and gave it back to her. Give the customers what they want I guess and only educate those that want to learn. I have had drive thru’s for 8 years and we do coffee in 2 call centers and I have many stories that sound similar. One time a lady ordered the famous ‘French Vanilla Capp’ and when asked how much foam, she replied ‘none’. So we made her a FV LATTE and she came back mad as a hornet that her FV Capp didn’t have CHOCOLATE in it”?? She began to argue with the barista that whenever she gets this that there is always choc in it! So, I just took her cup put a squirt of choc in it and gave it back to her. Give the customers what they want I guess and only educate those that want to learn.

]]> By: gt http://www.talkaboutcoffee.com/stories_of_an_ex_coffee_barista.html/comment-page-1#comment-482 gt Sat, 19 Apr 2008 01:08:47 +0000 http://www.talkaboutcoffee.com/?page_id=58#comment-482 omg, i had the same problem. People order a cap because its 10 cents cheaper but then they dont know what it is... omg, i had the same problem. People order a cap because its 10 cents cheaper but then they dont know what it is…

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