Comments on: Cuisinart DCC-2000 Coffee-on-Demand 12-cup Programmable Coffee Maker

By: Kathy

Kathy — Wed, 21 Oct 2009 01:14:48 +0000

After having the DCC2000 for about 1-1/2 years, one day it just quit working – looks like it isn’t even getting power as there is no time on the clock. I called Cuisinart’s customer service number. The woman explained to me that I had not cleaned it enough with vinegar (I had followed the directions in the owner’s manual) and to pour straight vinegar into it and let it sit overnight. Then to try plugging it in again and see if the clock works. She said if it didn’t work to try it again and let it sit overnight again. She said if the clock works, to then run vinegar & water through a cycle, then plain water. She stated if that didn’t work that they would then accept it for replacement since it is still under warranty. I have a science/technical background. I don’t get the connection between the clock not working and possible calcium build-up on the heating element????? It does not compute.

By: Ray Cheek

Ray Cheek — Tue, 20 Oct 2009 16:39:01 +0000

Just like all the other comments about the DCC 2000, we play coffee roulette with our machine on a regular basis. It seems to work properly in spurts which may last up to a month at a time. Then out of nowhere, the coffee brewing doesn’t start up. After turning it on and off a few dozen times, plug and unplug, a wack on the side of the brewer and a small prayer! it starts sometimes. Definately a switch or thermal fuse defect. Also can’t change timer setting.
Mr. Coffee with your paper filters here we come.
Wish I had read this before purchase.
Will no longer purchase any product under this brand.

By: Barb

Barb — Sat, 10 Oct 2009 21:47:28 +0000

I’ve had mine for a year now, it works just fine, without any problems. I just have a few minor complaints as mentioned in the review.
When you lift the lid to add water or clean it out, there’s always water built up and it will spill on the counter. It’s also a bit of a pain to fill the reservoir, it always results in a puddle of water on the counter.
Also just to note, make sure you clean out the tank once you’re done with your coffee, if the coffee dries up inside the tank it is extremely difficult to get completely clean. Also as stated before the “coffee gauge” is not accurate, but I’ve realized that it’s empty when it says it is between 1/8 to 1/4 full, not a big deal.
Other then those points I am happy with this coffee maker, it does produce a great tasting cup of coffee and the last cup is as good as the first and it’s never burnt.
Overall I am pretty happy with it, I’ve just learned to deal with the wet counters.

By: Mark

Mark — Wed, 23 Sep 2009 01:15:41 +0000

Just like all the other comments about the DCC 2000, we play coffee roulette with our machine on a regular basis. It seems to work properly in spurts which may last up to a month at a time. Then out of nowhere, the coffee brewing doesn’t start up. After turning it on and off a few dozen times, a wack on the side of the brewer and a small prayer, wahla! it starts. Definately a switch defect. Also can’t change timer setting.
Mr. Coffee with your paper filters here we come.

By: AJ

AJ — Sat, 19 Sep 2009 16:35:29 +0000

We have had the very same problems with our DCC 2000. Our second one just died like the first.
My husband just threw the thing in the trash today. Their 3 year warranty doesn’t mean squat when you have to pay for the shipping each time & they just send you another bad one. The warranty does not start over on each coffee maker, it goes from the date of your first purchase. We will never buy a cuisinart again!!!

By: Danielle

Danielle — Tue, 18 Aug 2009 16:53:55 +0000

Don’t buy this coffee maker!!!! I have had the same problems with mine. I have bought two of the same model because I loved the coffeemaker, thinking it was just a bad coffee maker for my first purchase. However after going through 2 of them. I will not make the same mistake again! Someone from Cuisinart should do something to reimburse people for their trouble and money!

By: Robert

Robert — Tue, 11 Aug 2009 00:51:47 +0000

We’ve just seen our second DCC 2000 die out. Both times, same results, no activity. This second unit is less than 1 year old and Cuisinart is replacing it. We’ve been given an option on 2 different models and although we’ve loved the on-demand feature, we’ll opt for a different model. I think it was said earlier that condensation from the lid may find its way into the machine causing the machine to be unresponsive. The lights come on but nobody’s home.

By: Ruth

Ruth — Tue, 14 Jul 2009 11:27:19 +0000

I too have the same problem with the DCC 2000. One day it just stopped working. With a 3-year warantee on the product, I sent in all the necessary paperwork, a check for $10.00, and the coffeemaker on April 4, 2009. I used the CURE number assigned to me by the company, and have emailed them after each month passes. All I have gotten from this once respectable company are computer generated messages telling me that the item is out of stock at their warehouse and my name is “on the list and I should be receiving my new replacement coffeemaker SOON. How long is SOON. I get no where with these people. They now have my coffeemaker and my $10.00 and all I’ve gotten from them is excuses. Is there anyone else having this problem?

By: Drema Samples

Drema Samples — Sat, 11 Jul 2009 13:48:17 +0000

My coffee maker won’t turn on..I got it as an Anniversary gift last August and lately have had problems getting it to turn on.
This morning it won’t come on at all.I have tried unplugging it and plugging it back in…nothing..it’s dead.

By: Drema Samples

Drema Samples — Sat, 11 Jul 2009 13:46:02 +0000

I have had my Coffee machine for almost one year..my problem is it shuts off sometimes as soon as the coffee is made, and now today IT WON’T COME ON AT ALL! I have tried evereything to get it to work. I noticed the last few weeks that it was getting hard to get it to work but today it is dead..won’t come on at all.It was an Anniversary gift from my daughter in August of last year.