Comments on: Cuisinart DCC-2000 Coffee-on-Demand 12-cup Programmable Coffee Maker

By: janeen

janeen — Mon, 22 Aug 2011 21:25:12 +0000

Dont bother trying to get a replacement if it is out of warranty. I tried. No matter how much vinegar cleaning i did, it will not start. Get a different coffee maker and chock it up.

By: Richard

Richard — Mon, 22 Aug 2011 19:49:47 +0000

Has anyone gotten Cuisinart to replace this unit after the three year warranty has expired? Like so many of you, the power comes on ours but it doesn’t brew. Or it does brew, but only after several hours. But Cuisinart refuses to do a thing because the warranty has expired. All they offer are instructions on white vinegar cleaning, which we’ve done regularly from the day we purchased the unit. So I respectfully disagree with Marie, Cuisinart is NOT a great company. In fact, I have a mind to tell them where they can put their white vinegar!!!

By: Jennifer

Jennifer — Sun, 26 Jun 2011 17:13:37 +0000

OK..Update on my previous post…I poured vinegar in it and let it sit…after 3 days the display came back on. After 4 days I could actually brew the vinegar through..I brewed it twice and have had no problems since. I am sure its just a matter of time. I was told by another friend that I should run vinegar thru at least once every 3 months..I am willing to try to save my coffee maker..I do love it so..

By: janeen smith

janeen smith — Sun, 26 Jun 2011 05:07:00 +0000

Today, we just got given, this coffee maker for FREE at a garage sale, because when the guy plugged it in it wouldn’t work. He said that sometimes it would work, sometimes not. So far, the freebie wont work. So, Im gonna try the vinegar fix and see what happens. My husband was willing to take the thing apart, being free, and see if anything of the circuit board looked black. Nothing.. Let you know how it goes..

By: Michael

Michael — Thu, 23 Jun 2011 16:02:07 +0000

I have had my maker now for two years. SAME THING! At times it has no power. Other times it works. Most recently is not working. This is the longest it hasn’t had any power which prompted my search. I must say it must be this specific model.

By: Jennifer

Jennifer — Sat, 04 Jun 2011 15:49:06 +0000

If soo many people have the same exact problem then why isn’t Cuisinart doing something to fix this? When people find a good coffee maker they stick with it and tell all their friends. I wonder if Cuisinart understands that it works BOTH ways. We all love our machine when it works. It is supposed to be good quality and then will not power on after a year and a half of ownership?!?! I am starting to wonder about the other Cuisinart products I have… sham on you Cuisinart!!

By: Marie

Marie — Fri, 27 May 2011 18:55:13 +0000

I have also had the same problem with it just stopping to work. It happened to me after 2 years of use. I called 800-726-0190 (Cuisnart) and told them my problem with the serial number……and they are sending me a new machine. The only thing that I have to do is cut the cord off the broken machine and mail it in. WHAT A GREAT COMPANY!!!!!

By: Donna

Donna — Thu, 02 Sep 2010 03:30:03 +0000

I’m so bummed that I’ve read all these comments to find that my problem seems to be universal. After a week away in July, my DCC-2000 would not turn on. After a few days it started to brew, but stoped again after another week away (maybe it was mad at us…). And again this morning, no brew. Each time I took out my old reliable Mr Coffee, which also had a thermal carafe (less a broken lid). I considered purchasing another Coffee on Demand, but will reconsider after reading all of these posts…fool me once…

By: Marcy

Marcy — Wed, 16 Jun 2010 13:36:01 +0000

Okay, this one is sort of funny. I was having the problem with my Cusinart DCC 2000 not finishing the brewing. Put in 4 cups and it makes one. I looked it up on the internet and found that others had the same problem. I only had this coffee maker for 2 months so I was cleaning it up to take back to the store I purchased it from and I pulled out the water filter. There was a cardboard barcode stuck to it. I bought the display model and they must of cut the barcode off of the box and dropped it in the water tank. It took 2 months to come out of hiding. Anyway, I’m happy to have a full pot this morning.

By: Sue P.

Sue P. — Thu, 27 May 2010 21:44:48 +0000

Bought first one in December 2007 – went out in 2008 and replaced under warranty. Just threw out second one which hasn’t worked for months – just died like everyone else’s. No warranty in effect, no repairs can be done and no help from Cuisinart in possibly sending a coupon or discount, etc. to buy another coffeemaker. Bought a Proctor Silex and it works just great and I paid $10. Thanks for listening.

By: Pete

Pete — Sat, 22 May 2010 21:49:56 +0000

The delivery truck ust dropped off our fourth (yes, that’s right, as in 4th) DCC-2000 coffee maker. The first three all experienced the same problem, which many of you folks have also experienced. The AC power seems to just quit on its own. And to locate the unit’s fuse is all but impossible, but I’m bound and determined to find it and bypass it.

Calling Cuisinart’s customer service has been the easy part. They answer promptly and don’t put up much of a hassle at all about sending me a replacement unit. It’s just tiresome to hear them preach their scripted advice, “Well, have you cleaned out the coffeemaker every (insert week, month, whatever) lately, sir? That’s why it automatically shut down for safety reasons.”

BULLSHIT!

It makes great tasting coffee, does a good job maintaining the proper temp to avoid burning, and is pretty effortless when it comes to cleaning. So why can’t they simply re-engineer the power circuitry? It ain’t rocket science!

By: Paul Posner

Paul Posner — Fri, 07 May 2010 12:49:16 +0000

I’ve had mine more than a year, and it has served me well, till this morning! After the first pot it went completely dead. After unplugging it and letting it cool down it revived. My guess is the unit either overheated and shut itself down or one of the thermistors has failed. Cleaning the unit with a vinegar solution hopefully will solve the problem. If the sensor has calcified it will get hotter brewing coffee than designed.

By: Martin VM

Martin VM — Sun, 02 May 2010 19:46:33 +0000

Ditto to all of the above – the unit just stopped being able to be turned on. No power to the unit.

By: Tom Coleman

Tom Coleman — Fri, 23 Apr 2010 22:23:20 +0000

My DCC-2000 worked for about 9 months and then stopped. A total power failure — not even an illuminated clock. Are there any service guides and replacement parts? Has anyone taken one of these machines apart and fixed it? Thanks. T.C.

By: Elizabeth Starrett

Elizabeth Starrett — Tue, 06 Apr 2010 15:16:43 +0000

I have had my dc 2000 since December. I have not used it for about two weeks and when I tried to brew coffee today, nothing. I am very frustrated. I am about to pull out my 10 year old Mr. Coffee!

By: Dave Dubrawsky

Dave Dubrawsky — Tue, 09 Mar 2010 14:12:27 +0000

The Short Version: I’ve just read the comments before me. And the bottom line is that I’ve got the same problem.. again. This DCC 2000 is beginning to show the identical symptoms to his older brother, who was replaced less than a year ago. And that one lasted about 2 years. So, being a “coffee breathing” Quality Assurance Engineer who has naturally seen many many coffee makers (none as short-lived as this one), I’ve opted for a Bunn Commercial unit.. no bells, no whistles, just Made in U.S., Stainless Steel, Grind the coffee and put it in the basket.. pour the water.. and 3 minutes to 10 cups of hot joe.. bingo. Yup, the initial investment is high, but how many coffee makers do YOU wanna buy in the next 10 years? Nothing against China (which is where most of the $10 to $150 coffee makers are made), but they don’t even come close to the Quality of Germany, Holland, Switzerland, or the U.S…. where you DO pay more.. but you pay for Quality and Service. And like most of you, I “banked” on the Cuisinart name when I bought the DCC 2000… No Longer.

By: Karla Keller

Karla Keller — Mon, 01 Mar 2010 00:52:13 +0000

I have experience the same problems with my DCC-2000 and I already have the refurbished one. No one seems to have any integrity when it comes to customer service. They have a proud name in the beginning and flop on the future products and continue to rebuff people when the product does not work properly. Mine will not brew on demand or otherwise.

By: Wendy Gilbert

Wendy Gilbert — Thu, 25 Feb 2010 00:02:28 +0000

does anyone know how to turn this maker on if the spring loaded brew button won’t make the coffee brew
I love this coffee maker but would love it more if it brewed. Sometimes it will now it won’t

By: Faye Woodall

Faye Woodall — Fri, 05 Feb 2010 14:20:27 +0000

Our second DCC-2000 is not working after plugging into several outlets. This has happened both times after we had coffee maker for a year.

By: Steve

Steve — Fri, 15 Jan 2010 02:54:48 +0000

Same as all the others. After about 6 months it started acting up. replug and it would work for awhile. then replug every day. now its dead. put my 11 year old capresso back in use. terrible quality on this product and made a bad name of cuisinart to me now.